Friday, August 13, 2010

Thank you, Public Utilities Regulatory Commission(PURC)!

At a time when consumers are shouting blue murder about tariff increases, it might strike one as odd that I'm advocating a praise!

I certainly have not forgotten the load management programme of 2006 that saw many Ghanaians rationing electricity, because of the over-dependence on Ghana's hydro-power at the Akosombo dam, which was running out. But I do not also forget the very helpful people at the Public Utilities Regulatory Commission(PURC), who have been instrumental in maintaining some level of sanity when the lights went out.

Four years down the line, they continue to be as helpful as they always have been. There is one particular person by the name "Phillip", whose surname I do not know, who always does his very best to address any concerns about electricity.

Two days ago, the lights went off in our area--apparently, Electricity Company of Ghana(ECG)-- was doing unannounced maintenance on a tripped wire. I called PURC, on 0302.240.046 to speak with the same Phillip who said he would investigate for me, even if I had reported it to the ECG hotline on 0302.611.611.

He asked me to remind him of my phone number, which I did.

Within 10 minutes, he had called to let me know he had contacted the district engineer of my area, and that they were aware of a problem. They were not promising anything, but they would restore the lights shortly.

Around two hours later, the lights were back. I know as I got a text message from home.

Interestingly, the following morning, I greeted my desk with a call from PURC, wondering whether my lights came back the evening before!

If that is not efficiency, I don't know what is!

Enjoy your weekend and keep safe.

If you're in Ghana and your lights go off, please don't tell me you don't know what numbers to call on a weekday (from 9am to 16h30), and throughout the week!

It's PURC, then ECG Hotline on 0302.611.611.
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