Thursday, November 09, 2006

Darkness Falls in Accra(2), But Regulatory Commission Responds

Ghana's flagship regulatory commission, the Public Utilities Regulatory Commission (PURC) is no stranger to this blog--neither are complaints of darkness falling in the capital contemporraneously associated with what I have described as execrable service delivery by Electricity Company of Ghana (ECG).

If that all sounds heavy-handed to you, you might like to reflect a bit on the fact that yesterday evening, for no apparent reason--or so it seemed--lights went off around 9.30pm, whilst we were in the middle of watching All that Glitters on TV3. How we were unamused!

When the electricity came back on, it was around 11.50pm, just as Tv3's Gardener's Daughter was at a stage when it was exciting;-)

Seriously speaking, I called that evening to be told that there was -- yet again -- "a fault" and that the ECG people were on their way to the estates. That was around 9.45pm. Must have been a long trip for them to have taken a good two and a half hours to fix the problem, when they have experienced it many a time!

Anger and frustration aside, I contacted PURC this afternoon, on account of the fact that they had switched the lights off at 5.50am this morning. When I called my parents around 3.05pm, it was still off!

Philip, of PURC, contacted me around 3.22pm to tell me that a conductor was broken and that they were on it. This was after having called me at 3.17pm to tell me that he was trying to get in touch with them. He assured me electricity should be back on around 4.30pm. I have yet to call, but I suspect by time I get home around 6.30pm, it should have been restored;-) Fingers crossed!

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