|Dr. Benonia Aryee(L) flanked by Edem Senanu(R)|
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Omansi’s training is done in local communities, and offered to students who would then act as either interns or temps in different industries, such as banking or telecoms. Simply put: they are “teachable and business-focused.” For Omansi, this is the pre-condition that works well.
That said, she believes the idea of serving eludes Ghanaians as a culture. For example, there is a culture characterised by one where younger generation is always serving the older ones. For her, “public service is very public, but no service.” She avers one answer to customer service can probably be found in the homes, or at church, where it translates into serving people.
For the Management & Development Consultant, in Ghana, we need more examples and case-studies. This is “not even magic”, as “it is about making sure you deliver on what you have said you are going to give.” According to Senanu, Ghanaians “seem to have an attitude I’m doing you a favour. It cuts across everything – whether public or private.”
In his view, therefore, “that reorientation and exposure” – as exemplified by Omansi – remains critical. Ghanaians like to talk about the country being the gateway to West Africa. If that were the case, we should have been ahead. Instead “East Africa is miles ahead of us”, Senanu adds. There are a lot of things Ghanaians can begin to do, including exposure; education; and building of skills starting in the classroom.