Saturday, October 04, 2008

Great Idea ECG, Shame about the Delivery


The lights came back on to a quietly-jubilant neighbourhood around 5pm-ish, after a rather hellish couple of hours without it. All I can say is that whether you have a generator or not, the point is at a time when global prices have not gone southwards, lights off is a totally unnecessary enterprise.

So, when the saviour of Electricity Company of Ghana's call centre , which is an 18-hr operation that can be contacted at 021.611.611, advertised last week in the main daily GRAPHIC that it was going to service Ghanaians--albeit in Greater Accra and Tema for now--you had hope that they would do more than tell you a problem "has been reported" about the electricity. Which is exactly what the operator did this morning when it went off. They asked my name, making me feel instinctively that they would get back to me.

They didn't.

This is inconsistent with the staff of ECOBANK's call centre(toll-free), which has almost always gotten back to me on a query. Even the members of staff at the Public Utilities Regulatory Commission(PURC) call you back after investigating an electricity complaint

Regrettably, it is attitudes like ECG's that perpetuate the myth that the private sector is everyone's saviour, whilst the public is red-tape driven.

At a time when the State is showing a resurgence even in the US, ECG better sit up fast!


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