It's a busy Thursday before Easter and so people have been preparing left, right, and center. In that respect, I was half-expecting to meet things that would get my goat. Still, I think Ghanaians should know better.
So I called an organisation to find out something. When the person answered, it was a hesitating "hello?".
I immediately reacted, asking whether it was the organisation I was calling--to which he replied in the affirmative. "The least you can do", I went on at him, "is to tell anyone who calls the name of the organisation, you see?". He promptly apologised. I asked him about the service and he asked me for my number.
I gave him an AIRTEL number, starting with "0-2-6".
Next I hear, he's bloody repeating the number prefaced with an MTN number! To wit: "0-2-4-2-6"!
I almost hit the roof.
"Sir, no! I said '0-2-6' ..."?!?!
To cut a long story short:
1. Customer service is annoying at the best of times, but let's just remind the recalcitrant staff of organisations who answer their phones with a "hello" that they should immediately STATE the organisation first. Just good for business--whatever it might be
2. Not everyone is on MTN! Some of us have abandoned their MTN like perpetually-hot cakes. We now have AIRTEL on 026; VODAFONE on 020; EXPRESSON on 028; TIGO on 027; and soon GLOBACOM on, I believe 023...
If you survived this rant, kudos! Make sure you have a great Easter and be back renewed on Tuesday 26 April--a very special day for yours truly!;-)
BTW: check out ghanablogger Mike on http://ghanahallofshame.blogspot.com/ who has made efforts to highlight and condemn such bad practices
1 comment:
That is funny now but not so funny when it is happening. His body was obviously in the office but the mind was already on break.
Happy Easter to you too.
Thanks for the mention
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